Where does TWINZ ship to?
We ship to all of the United States, including PO Boxes, and APO/FPO addresses. We also ship to almost all the countries worldwide.
What carrier does TWINZ use?
We primarily use FedEx and USPS (US Postal Service). If your order is shipping to a PO Box address, it will be delivered by USPS.
What is TWINZ’s International Shipping policy?
International shipping is provided through FedEx. To start an international order, please choose your country at checkout. FedEx will calculate the total cost of your order in US Dollars (including freight, taxes and duties), and will handle payment and delivery of your order.
What is the TWINZ return policy?
If you have purchased or received a product directly from www.twinzstudio.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your product, in the original packaging, to us at:
12711 Ramona Blvd, Suite 101
Irwindale, CA 91706
Please make sure you include your Order Number and the reason for return.
Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.
International customers, please reach out to firstname.lastname@example.org for further assistance.
Customers who have purchased items from an authorized TWINZ retailer must initiate all returns and exchanges through the original point of purchase.